- I received a TurboTax CD-ROM in the mail - but I didn't place an order. Why was it sent?
- To make it easier than ever to purchase TurboTax software, and as a courtesy to our valued customers, we’ve sent the CD directly to you. If you plan on preparing your taxes with TurboTax software this year, it’s the fastest, easiest way to access TurboTax software benefits. But rest assured, you'll only be charged for this product if you provide your credit card number and complete the purchase process.
- What if I already ordered and paid for TurboTax products? Is this my product?
- If you already placed your order before receiving this CD, please note: this is not the product you've paid for and should not be installed. Your TurboTax order is being processed and will arrive shortly.
- Is this version of TurboTax software different from the versions sold in stores or direct from Intuit?
- The TurboTax software we mailed to you is the same as the software sold in stores and directly from Intuit.
- How do I get started using my TurboTax software?
- Just insert your TurboTax software CD and follow the instructions on the screen. Your computer will automatically launch the software. To purchase the software, just click on Purchase and Install and we’ll walk you through the process of paying for your software via a secure Internet connection. Make sure you have your priority code (located on the outside of the CD package near your address) and credit card handy.